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UNCC Policy for Ticket Information Research Requests and Data Retention
NOTE: Sketches and Drawings provided by locators are not maintained or available from
UNCC.
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Download, Print, and Sign the following
form:
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The Utility Notification Center of Colorado (UNCC) is committed to providing the best customer service possible to both our facility members, the excavation community and the public.
In order to assure that our members and excavators are receiving the highest level of service, it is essential that UNCC adopt a policy that establishes procedures for processing requests for information.
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Fax
or Mail Completed Form to:
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Utility
Notification Center of Colorado
Attn: Jose Espino (only if civil
action is involved)
16361 Table Mountain Parkway
Golden, CO 80403
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Phone:
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303-205-6302 |
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Fax:
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303-205-6332 |
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Email:
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jespino@uncc.org |
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Fee Schedule:
Effective January 1, 2010
Tier One Membership Application Fee: $25.00
Tier One Members receive notices of requests to locate their underground systems and are billed monthly for these notices, per the following schedule.
Payment is due upon receipt, and considered past due after the 10th day of the month following the billing cycle.
Example: Billing for January is due by February 10th. Message Fees:
Messages transmitted via computer to printer, fax, modem,
or email: $1.54
Messages transmitted via telephone: $1.90
Identical messages transmitted to a second printer: $1.54
Cancellations: $1.54 Tier Two Application Fee: $25.00
Tier Two members receive limited service from UNCC. Callers requesting location of underground utilities will be given the name and telephone number of a Tier Two member and must call these facility owners directly.
Fee
Structure:
All fees for research are
based upon the research of records pertaining to a
single locate ticket. All locate tickets are given a
unique number. Professional and homeowner excavators as
well as contract locating services are subjected to the
following research fees and fee structure:
Research performed with
the ticket number provided by the requestor and, date of
excavation and location provided with the research
request:
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$40.00 for the first one hour and
$30.00 for each half hour thereafter. |
Research performed
without the ticket number being provided by the
requestor and, date of excavation and location being
provided:
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$50.00 for the first one hour and
$40.00 for each half hour thereafter. |
Voice recording data
research is in addition to all other charges and is a
minimum of $40.00 per recording. Each ticket is
one recording. All other research requests are serviced
at $50.00 an hour.
UNCC reserves the right
to require payment in advance. The advance payment will
be based upon its estimate of the total research cost
likely to be incurred.
If you have any
questions, or concerns regarding the above policy,
please contact Tariq Abdul-Ghafur at 303-232-1991 ext
6303
Requesting
Ticket Research:
Research requests from a requesting party must be submitted using the online form at www.uncc.org Excavators and homeowners who do not have access to the Internet may request research services through UNCC’s research voice mailbox available through the published number.
Requestors must provide a ticket number and associated date and location information for a specific locate request to facilitate the research process.
Data
Retention:
Locate requests, records related to transmission of locate requests and voice recordings are generally retained for a four (4) year period.
This information is stored and accessible by UNCC on the following media:
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Information
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Media |
Access |
Duration |
Archive |
| OCARS
Pro Requests & Transmissions Data |
Hard
disk |
Online-Internet
& In-house |
1st
60 days |
Copied
to Backup Media |
| OCARS
Pro Requests & Transmissions Data Backup |
CD-R
600MB |
WORM
device |
End
of each month |
Stored
both In-house and offsite at bank |
| Voice
Recordings |
DVD
5GB |
In-house
only |
Daily,
Weekly |
In-house |
Response Time:
The response time to research requests varies depending upon the call volume at the time of the request.
During the months of October through February, the general time frame is usually five (5) business days.
From March through September, research may take one (1) to three (3) weeks.
Research is provided on a first-in/first-out (FIFO) basis.
Research related to emergencies and litigation has priority and UNCC will make every reasonable effort to respond by the specified court date.
Current
Entitlements:
The following sections outline the research services provided to Tier I members, Tier II members, excavators, homeowners, and contract locate services. Tier I Membership:
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All research requests must be submitted by using www.uncc.org or the voice mailbox |
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Ticket and transmission information and voice recordings usually are retained for a period of four (4) years and if in existence will be provided to Tier 1 members at no charge |
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Internet research is available during the first 60 days after the date of a locate request.
UNCC administration should be contacted for access privileges |
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A research request is limited to the existing members listed on the locate ticket |
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All ticket information is subject to production in a court of law provided a subpoena is served upon
UNCC. A fee may be charged to a party who subpoenas information |
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NOTE: Sketches and Drawings provided by locators are not maintained or available from
UNCC. |
Tier II Membership:
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The Tier II membership category specifies that Tier II members are responsible for processing and maintaining their own locate information and Tier II members by election waive the UNCC full-service and Tier I services |
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All research requests must be submitted by using www.uncc.org or the voice mailbox |
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Ticket information and voice recordings are generally retained for a period of four (4) years and a verbal confirmation is provided to Tier II members subject to a research fee |
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Ticket information is subject to production in a court of law provided a subpoena is served upon UNCC and the research fee is paid.
A fee may be charged to a party who subpoenas information. |
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NOTE: Sketches and Drawings provided by locators are not maintained or available from UNCC. |
Professional and Homeowner Excavators:
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Professional and homeowners excavators may only request research specific to their locate ticket(s) |
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A research request must be submitted by using www.uncc.org or the voice mailbox |
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Verbal confirmation of a locate request is provided if the request is made within sixty (60) days of the ticket’s locate-by-date – there is no charge for this service |
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Ticket information and voice recordings generally are retained for a period of four (4) years and a verbal confirmation will be provided to excavators for requests beyond 60 days subject to a research fee |
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UNCC retains the right to limit the amount of research requests it will honor |
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NOTE: Sketches and Drawings provided by locators are not maintained or available from UNCC. |
Homeowners:
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Research requests by homeowners who did not request a locate and have locate markings on their property are referred to the utility owner |
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Research requests are not serviced |
Contract Locate Services:
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Contract locate services can only request research through the Tier I member(s) that used their services |
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Research requests are not serviced |
Fax-a-Locate Members:
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Transmission confirmation resends are provided during the first 60 days at no charge |
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Research requests are not serviced |
Web Ticket Entry (WTE) Users:
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Transmission confirmation resends are provided during the first 60 days at no charge |
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Research requests are not serviced |
E-Ticket Entry Users: (August 1998 - May 2001)
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Research requests for specific E-Ticket Reference Number is provided at no charge |
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Other research requests are not serviced |
Information:
UNCC acquires and retains information in several formats.
The following lists the types of records, which are retained by
UNCC.
Voice Data:
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All calls are recorded for documentation purposes at
UNCC. Voice recordings are usually retained for a four (4) year period.
The recordings confirm information communicated between the caller and
UNCC. |
Hardcopy Ticket Information:
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A hardcopy ticket generated from Ticket Entry will only be distributed to Tier I members and when a subpoena is issued to UNCC as part of a litigation process. |
WTE, Fax-a-Locate, E-Ticket:
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Fax-a-locate members may request a copy of the original faxed locate request |
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WTE users may request aborted ticket information pertaining to their specific organization only |
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E-Ticket users; may request the e-ticket reference number that was associated with the ticket number |
Data
Retention:
The following chart summarizes the services available to UNCC members, excavators, or the public:
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TIER
I |
TIER
II |
Professional
or Home Excavator |
Home
Owner |
Contract
Locator via TIER I |
Fax |
WTE |
| Referred
to Utility |
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X |
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| VERBAL
(confirmation) |
X |
X |
X |
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| E-MAIL
(confirmation) |
X |
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X |
| FAX
(confirmation) |
X |
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X |
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| TICKET
(hardcopy) |
X |
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| VOICE
RECORDING |
X |
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For More
Information:
UNCC Ticket Research Department
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